Student Case Studies

Business Admin Level 2 Apprenticeship - Amber

The summer before starting her Business Level 2 course at East Surrey College, Amber undertook an internship as a Personal Assistant in a Human Resources team. This is what affirmed her desire to pursue a career in business, and she enrolled on a Business course at College.

Amber started to discover that, as a kinaesthetic learner, “I am better at learning when putting the skills into practice, and a classroom environment wasn’t giving me the experience that an Apprenticeship would. I wanted to work in a business environment where I could earn and learn at the same time.”

After receiving various Apprenticeship offers, Amber chose First Community Health Care, as she wanted to see what job opportunities were available within the business side of the NHS.

“It would be a new way to challenge myself as it was a sector of business that was out of my comfort zone and would allow me to look at health services from an administrative view.”

She commented that “the skills learnt at College really helped me when I was looking for an Apprenticeship” and since starting her Apprenticeship, Amber has been able to develop her communication and workplace skills in a business environment, including minute taking, dealing with complaints and liaising with internal and external stakeholders.

“It’s a lot of responsibility being the first person someone sees when walking into the building or hears on the phone.”

She has been offered an 18-month contract and is hoping to progress up to a Level 7 Apprenticeship, equivalent to a Master’s degree qualification.

As part of National Apprenticeship Week 2019, Amber returned to the College with her employer to give a presentation on the organisation and shared her Apprenticeship journey with Business and Accounting students!

“You have to be open-minded and take into account that it’s not going to be the same as college - you will be challenged a lot more than you would in a classroom.”

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